Egypt’s cabinet issued the regulations of the new Consumer Protection Law in order to protect consumer rights and prevent harmful practices in the markets.
This comes after President Abdel-Fattah Al-Sisi has ratified the law in September 2018, following the Egyptian Parliament’s approval in April.
The 56-article-law, published in the official Gazette, aims to protect the consumers in Egypt through strict penalties against companies or merchants who violate regulations.
The provisions of the regulations included consumer rights and introduced obligations of the supplier and the advertiser.
The supplier is committed to ensure the rules of health, safety, and quality standards in the products according to the standard specifications, and to clearly inform the consumer on all the essential data about the products, particularly the source of the product and its components, the name of the commodity/product, the country of origin, the name of the importer, and the date of production.
The new law also requires suppliers to provide maintenance for imported products, setting a minimum of two years’ guarantee for durable goods. It also reinforces the right of consumers to return products within 14 days of purchase without having to provide a reason.
The head of the Consumer Protection Agency, Rady Abdel Moety, said the agency has recently launched control campaigns roaming across five governorates with judicial enforcement in Cairo, Giza, Aswan, Sharm El-Sheikh, and Port Said, and will be circulated in all governorates after the success of this experiment in cooperation with the concerned bodies at the ministry of supply and other regulatory bodies in the state.