Individuals, as well as small and medium enterprises, can check the validity of their credit records on their own, through asking for Self Inquiry via bank portals and the member companies that offer this service, according to Mohamed Refaat, I-Score Managing Director and Board Member.
Refaat explained that if the customers find a mistake in their data, there is a mechanism to object to the report and correct it for free. This is the right of every citizen directly through I-Score, without needing intermediation. This takes place under the oversight of the Central Bank of Egypt.
He added that clients can go to the bank or the company that will provide him with the loan, or any I-Score affiliates that offer the Self-Query service to issue self-query reports and provide the blacklists. The client must present a national ID, and the data of the credit account, as well as fill the self-query model and pay the necessary fees.
According to Refaat, if the client is included in the blacklists, he must refer to the parties that included him in these lists to pay off his debt and update his status in the Central Bank of Egypt (CBE).
He added that if there are any errors in the data in the client’s credit report, the client’s complaint in the bank is filled in, and the I-Score automated system that is made specifically for this purpose is provided with information. The terms of the credit report are explained, with attached copies of documents that point out the errors that need correction.