Clients have the right to raise complaints to object to the incorrect data and reports in the their credit reports within 15 days from the date of receiving reports, according to managing director of I-Score company, Mohamed Refaat.
If no complaints are made during this period, data and information in reports will be considered correct and the clients’ full consent is confirmed, Refaat told Daily News Egypt.
He explained that the company looks into complaints from clients, and if it is found that a complaint includes incorrect information, it is reserved and the client is informed in no longer than 10 working days from the receiving day. However, if the complaint is accepted, I-Score examines it and takes the required course of action to correct information and data if it is proven that an error occurred in the operation and processing by the company.
Refaat added that if it is proven that the reason for the complaint is the lending parties, like banks, I-Score sends the complaint to the parties involved in order to examine it in a period not longer than 10 working days since the date of receipt.
The lending party that offers data and information about its clients examines the complaint it receives from I-Score and reports to the company the result of the examination, either by confirming the correctness of the information, or by correcting it. The party then sends the result to the company in a period not longer than 15 working days since the date of receipt.
Refaat explained that in the case that fundamental modifications are made to the credit report, the complainant is notified of the modifications, as well as any parties that have inquired about the client and received his credit report throughout the three months prior to the modification.
Refaat added that if the complaint involves a receiving process that took place without the presence of a legitimate purpose for the inquiry, or a mandate from the client, I-Score goes back to the party that made the inquiry.